Privacy Protection

Ox99 Privacy Policy — Your Data Is Safe With Us

Protecting your personal data is our top priority. Learn exactly how we collect, use, and safeguard your information — with full transparency.

Last Updated: January 2026

Why does ox99 protect your privacy?

We believe lasting relationships are built on trust

SSL Encryption

All your data is protected with 256-bit SSL encryption. Your information is stored at banking-grade security standards, inaccessible to any third party.

Never Sold to Third Parties

Your personal information is never sold to advertisers or third parties. Your data is used solely to improve our services.

Your Control

You can view, correct, or request deletion of your data at any time. Your rights over your information are paramount.

Payment Information Security

Ox99 does not store your card number or payment details. All payments are processed directly through verified payment gateways.

Regular Security Audits

Our systems are regularly audited by independent security experts. Any vulnerabilities identified are addressed immediately.

Marketing Opt-Out

You can opt out of promotional emails or SMS at any time. Your preferences always come first.

1Introduction & Applicability

Welcome to the ox99 platform. This Privacy Policy explains what information we collect about you, how it is used, who it may be shared with, and the steps we take to protect it.

This policy applies to the ox99.ws website, mobile application, and all services provided through ox99. By using our platform, you agree to the terms of this Privacy Policy.

Ox99 has always placed the highest importance on your privacy. We believe transparency is the foundation of trust — which is why we want to be clear about what we do and don't do with your information.

Important: This Privacy Policy forms part of our Terms & Conditions. By using the platform, you are considered to have agreed to the terms of both documents.

2What Information We Collect

Ox99 only collects information that is necessary to provide our services. We do not gather data beyond what is needed. Below is a detailed breakdown of the types of information we collect.

Data Type Example Necessity
Identity Information Name, date of birth, nationality KYC Verification & Legal Obligations
Contact Information Email, mobile number, address Account Management & Communication
Identity Document NID, Passport Number Age & Identity Verification
Financial Information Mobile banking number, transaction history Payment Processing & AML Compliance
Device Information IP address, device ID, browser information Security & Fraud Prevention
Usage Data Gaming history, login times, preferences Service Improvement & Personalization

Ox99 does not collect any sensitive information beyond what is listed above — such as religion, political views, or health data.

3How We Collect Your Information

We collect your information through various methods. Each method is transparent and based on your consent.

  • Registration Form: Information you provide when opening an account is collected directly
  • KYC Process: Documents and information uploaded during identity verification are collected
  • Payment Transactions: Payment-related information is collected during deposits and withdrawals
  • Cookies & Tracking: Device and browser information is automatically collected while you use the website
  • Customer Support: When you contact support, details of that conversation may be recorded
  • Third-Party Verification: Information may be verified through trusted third parties for identity verification purposes

💡 We never collect your information from third-party social media platforms or other external sources without your consent.

4Purpose of Data Use

Ox99 uses your data only for clearly defined purposes. We never use your information beyond what is strictly necessary.

  • Account Management: To create, manage, and secure your account
  • Service Delivery: To deliver uninterrupted gaming, betting, and payment services
  • Identity Verification: To complete the KYC and age verification process
  • Fraud Prevention: To detect and prevent suspicious activity
  • Legal Compliance: To comply with applicable laws and regulatory requirements
  • Customer Support: To address your questions and resolve any complaints
  • Service Improvement: Analytics to improve the overall platform experience
  • Promotional Communications: To keep you informed about offers and updates, with your consent

We do not use your data for any profiling that could result in discriminatory decisions being made against you. Any analytics used to set gaming limits are done entirely for your own protection.

5Data Sharing Policy

Ox99 never sells or rents your personal information. However, data may be shared in a limited number of specific situations.

  • Payment Providers: Only the necessary information is shared with payment providers such as bKash, Nagad, and Rocket to process transactions
  • KYC Partner: Documents may be shared with a licensed verification provider for identity verification purposes
  • Legal Authorities: Information may be disclosed to government authorities when required by court order or legal obligation
  • Security Partners: Limited data may be shared with specific technology partners for fraud prevention purposes

Assurance: Outside of the cases mentioned above, ox99 never shares your information with any advertisers, marketers, or third parties. Never.

All our third-party partners are contractually bound to uphold the same level of privacy protection we do. They only receive the data necessary for their specific role and may not use it for any other purpose.

6Cookies & Tracking Technologies

Cookies and similar technologies are used on the ox99 website and app to enhance your browsing experience and help maintain platform security.

  • Essential Cookies: These cookies are essential to maintain your login session and ensure security — they cannot be disabled
  • Functional Cookies: Used to remember your preferences, language, and settings
  • Analytics Cookies: Used to understand which parts of the site are most visited — no personal identification involved
  • Security Cookies: Helps detect multiple accounts and prevent fraud

You can manage cookies through your browser settings. However, disabling essential cookies may prevent certain features of the platform from working properly.

💡 ox99 never uses third-party advertising network tracking cookies. You are not tracked while browsing our site.

7Data Retention Period

Ox99 does not retain your data longer than necessary. How long data is kept depends on its type and applicable legal requirements.

  • Active Account: All data is retained for as long as your account remains active
  • After Account Closure: Financial transaction records are retained for a minimum of 5 years as required by law
  • KYC Documents: Retained for 3 to 5 years after account closure
  • Customer Service Records: Automatically deleted 2 years after the last interaction
  • Log Files: Security logs are typically deleted after 90 days

Once the designated retention period expires, your data is securely deleted or anonymized in a way that cannot be reversed. The deletion process is carried out in accordance with our security standards.

8Your Rights

You have the following rights over your account data at ox99. To exercise any of these rights, please contact our support team.

  • Right to Access: You can find out exactly what information we hold about you
  • Right to Rectification: You can request corrections to any inaccurate or outdated information
  • Right to Erasure: You can request the deletion of your data under certain circumstances
  • Right to Restrict Processing: You can restrict how your data is used for certain purposes
  • Right to Data Portability: You can receive your information in a readable format
  • Right to Object: You can object to certain types of data processing
  • Right to Opt Out: You can opt out of marketing communications at any time

Please Note: Certain rights may be limited where there is a legal obligation to retain data, such as keeping financial records in compliance with AML regulations. In such cases, we will provide you with a full explanation.

9Children's Privacy

The ox99 platform is strictly for users aged 18 and above. We do not knowingly collect or process data from any minor.

Age verification is mandatory during registration. If an underage account is created and brought to our attention, it will be closed immediately and all associated data will be deleted.

If you become aware that a minor is using this platform, please support@ox99.wsto get in touch.

10Security Measures

Ox99 follows industry-standard security technologies and practices to keep your data safe.

  • TLS/SSL Encryption: 256-bit encryption is used for all data transfers
  • Two-Factor Authentication (2FA): Two-factor authentication can be enabled to protect your account
  • Firewall & DDoS Protection: Advanced firewall and DDoS protection are active around the clock
  • Encrypted Storage: Sensitive data stored in our databases is kept in encrypted form
  • Access Control: Only authorized personnel have access to the data they need
  • Regular Audits: Independent security experts regularly audit our systems
  • Suspicious Login Alerts: You are immediately notified if any suspicious login attempt is detected on your account

In the event of a data breach, we will notify affected users as quickly as possible in accordance with legal requirements and take all necessary steps. Data security is not just a technical matter for us — it is an ethical responsibility to our users.

💡 Use a strong password to keep your account secure, and never share your login credentials with anyone.

11Policy Changes

Ox99 may update this Privacy Policy from time to time. When changes are made, we will inform you through the following methods.

  • The "Last Updated" date at the top of the policy will be changed
  • You will be notified at your registered email address whenever significant changes are made
  • An introductory message will be shown when the login time on the platform changes
  • For significant changes, a minimum of 14 days' notice will be given before they take effect

Continued use of the platform after updated policies take effect will be considered acceptance of those changes. If you do not agree to the new policy, you may request that your account be closed.

Previous versions of this Privacy Policy are available on request through support. We always explain the reasons behind any changes with full transparency.

12Contact

If you have any questions about this Privacy Policy or wish to make a request regarding your data, please get in touch with us.

  • Email: support@ox99.ws
  • Live Chat: Available directly after logging in to the platform
  • Requests to access or delete data are generally responded to within 7 business days
  • Complex requests may take up to 30 days, but an initial response will be sent within 48 hours

Please Note: When submitting a data request, please contact us from your registered account email for identity verification purposes. This is required to ensure the security of your data.

Your data is safe — get started with complete peace of mind

Your privacy is protected with the highest level of security at ox99. Register today and enjoy a premium gaming experience on a platform you can trust.

  By registering, you agree to our Terms & Conditions and Privacy Policy are agreeing to.

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